SOP Library

Retail · Loss Prevention

Shoplifting Incident Response

Retail Starter Pack · retail-starter

Safe and policy-compliant response to theft incidents

RetailLoss PreventionStarter pack

Overview

Shoplifting Incident Response is included in the Retail Starter Pack industry pack. Import the pack into TrueSOP to use this procedure with linked checklists and schedules.

Scope

Frontline operators, shift leads, and location managers. Adapt steps, roles, and evidence requirements to your organization after import.

Procedure

3 steps from the industry pack

  1. Notify duty manager discreetly — Use code communication without escalating confrontation

  2. Preserve CCTV evidence — Mark time window and secure relevant footage

  3. File incident report — Document event details and actions taken